“This is the best training I’ve ever received! It applied to me more on a personal level, than it did as a professional.”
“We had been looking to improve customer service and increase employee retention. Mr. Loeffler was kind enough to present a pilot program to our directors and it was very well received. Our employees are happier, our medical staff is impressed with the program and the improvements they have witnessed, our patients are complimenting us in their satisfaction surveys and our CEO promotes it at every opportunity.”
“We have documented an increase in patient satisfaction, which can be used for JCAHO purposes. I must say that the success of the behavioral change was due to proven techniques used by Mr. Loeffler.”
“I attended over 25 presentations. Bruce gave the same energy to every session. His desire to reach and instill the value of excellence into every employee was obvious. Bruce’s passion for excellence is inspiring and infectious.”
“Mr. Loeffler truly believes in these concepts and delivers the message with passion, seriousness and humor. Over 300 of our employees, volunteers and physicians attended the classes presented by Bruce, and came away re-energized and motivated to better serve our guests.”
“We selected Bruce for our customer service training and initiative and have been extremely pleased. The style and approach that Bruce uses is very effective. Our staff felt that he made the process fun and inviting. The majority of the comments referred to the seminars as ‘a reawakening’ of their skills.”
“Bruce Loeffler is an energetic and dynamic facilitator who has tremendous background and experience both in numerous hospital settings as well as a previous career at Disney World. Several employees have commented on how valuable it is for a hospital to provide this type of training on an ongoing basis.”
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